I recently sent in a Canon 40D with 28-135mm lens in the original Canon packaging for Gazelle to buy. It was received within a few days and sat waiting for inspection for days. FINALLY when it was inspected, magically, the Lens disappeared and the item description of what I sent in was changed to "body only". When pressed for more information, all the customer service reps simply stated the lens wasn't there.. The lack of a phone number to talk to a human being leads to useless customer support, because they have no obligation of emotions through chat". Once I requested my Camera be shipped back to me, it arrived in a generic box with packing material, absent from my original Canon packaging, and of course, absent the Lens they Lost/Stole/. When asked why there was no mention of throwing away orignal packing in their policies, I got the following response -
"[Lilith#001] I'm really sorry about that?. We don't keep the boxes-- they are recycled as soon as they arrive, unless it's a computer'.
[Josh Black] shouldn't that be in your policies somewhere?
[Lilith#001] Probably, but we get so few original boxes, that it just didn't make it into the top "must add to site" list!. I'm sorry'. "
I find it hard to believe they do not get that many original boxes, I find it easy to believe that she, along with all the other "customer care" reps just did not care!. And I have all the chat transcripts to prove it:.
Food for thought, and I hope you take it into consideration. Gazelle.com certainly screwed me!! 1281900
"[Lilith#001] I'm really sorry about that?. We don't keep the boxes-- they are recycled as soon as they arrive, unless it's a computer'.
[Josh Black] shouldn't that be in your policies somewhere?
[Lilith#001] Probably, but we get so few original boxes, that it just didn't make it into the top "must add to site" list!. I'm sorry'. "
I find it hard to believe they do not get that many original boxes, I find it easy to believe that she, along with all the other "customer care" reps just did not care!. And I have all the chat transcripts to prove it:.
Food for thought, and I hope you take it into consideration. Gazelle.com certainly screwed me!! 1281900
 Comments (1) |
| 1. Written by script type= on July 31, 2010 from new england, north dakota, US Hello Josh, We are very sorry for any inconvenience and we will be more than happy to assist you further with the reported matter. A Customer Care Supervisor is following up with you via e-mail. Please check your inbox. We look forward to getting this issue resolved for you. Cordially, Gazelle's Customer Care |
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