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1.6 Based on 46 reviews
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  • Customers like
    • Very dissatisfied 5
    • Ease of use 2
    • Getting to experience the worst company ever to exist 1
  • Customers don't like
    • Bait and switch 5
    • False assessment of item condition 5
    • Scam 5
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These guys are questionable. I have "sold" two devices and shipped in the originally supplied Apple packaging via FedEx which is also the original shipper only to be informed that the device(s) were damaged in shipping. Funny, Apple takes EXTREME care in the packaging of items and FedEx as the shipper, so I find it hard to accept that poor packaging and FedEx shipping "damaged" the device to Gazelle requiring a "lower" offer. Also, who is to... Read more

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  • From mobile
  • Sep 25
  • #925190

I was lucky with this company. Was able to sell my phone for real cash. Didnt even had to wait long. My money was tracked so i can see when it arrives.

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  • From mobile
  • Sep 16
  • #919799

I sent in my phone with no scratches and the price was suppose to be 100 . It was an unlocked phone with no scratches or anything. I use to like this company but it's clear that they are ver dishonest. They emailed me saying my phone was cracked . I'm highly pissed . They are scammers !

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I received an offer of $62 .00 for my Samsung Galaxy S5 and sent the phone in which was in perfect condition. I just received an email saying my phone would not power on and they suggested recycling. My phone was sent in flawless condition and worked perfectly. This company is a bait and switch and I hope there is some sort of class action lawsuit against them . Don't be fooled or tricked into using them. The Ads and promises are fraudulent and... Read more

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I received an email notifying me my order was cancelled. After two phone calls to Gazelle they told me they didn't know anything and the department that could tell me doesn't speak to the public. One guy told me to reply to the 'no-reply@gazelle.com' email and they would answer my question. It turns out emailing to 'no-reply' gives a 'Mail Delivery Failure' response. During the third call the guy told me my order was cancelled because my... Read more

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Bate and switch or shortage on my orders this company has broken every single law between there customers i have lost tens of thousands of dollars dealing with them. You order one thing and they send you something cheaper in place of it. Also many times we have been shorted on our orders and no resolution. Never a fair outcome these people are the worst type of criminals i have ever seen. They make wall street criminals look like choir boys. I... Read more

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Don't deal with this website. First anything they write on the website about what will happen if you purchase is bulls. You have no idea how long shipping will take (5 days and counting since I purchased and they took out of my account the funds) and you will have to call over and over and over to get anyone to answer the phone. If you chat they will give you the standard answers and then nothing will change. Lord help me if they ever do send... Read more

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Ok 15 days total this whole process of getting the device checking it over and getting it approved. OK it is approved already. What is taking so long for the $$$$$ These people are idiots. Will not be doing business with them anymore... Furthermore, I will not be referring them to my family and friends. These people make you wait forever for your money. They do not tell you clearly how long the whole process will take. I was told today that a... Read more

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  • From mobile
  • Aug 10
  • #897846

I sent in my Iphone 6splus on july 19,2016. Now it's Aug.9,2016 they have my phone and my money. Nothing has been done to fix this. I have never been ognored as bad as by, GAZELLE.COM.

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I purchased an iPhone 5S in October 2015. A quick check of the charging cord showed that it was working (at least one time). I then was using another lightening cord. Going back to the Gazelle furnished cord this past week, it won't charge & the phone shows "this cable or accessory is not certified and may not work reliably with this iPhone." I wrote to Gazelle (twice) & they won't replace the cord beyond 30 days from purchase. I understand... Read more

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