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My iPhone 6s recently died, but was insured. I received a brand new iPhone 7s, but decided to sell it to Gazelle, since I plan on purchasing the iPhone X when it comes out. I mailed my new iPhone 7s in its original box to Gazelle. After a few weeks, they emailed me...
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1.0
#1116854
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Got quoted price of 140.00 for samsung galaxy s6 128gb. Near flawless condition. Sent phone fully charged in box it was purchased from Verizon in. Also made sure box was protected so no damage would occur in shipping. Received email today from Gazelle stating they were...
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1.0
#1113231
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I purchased an iPhone 6s from Gazelle as I had been informed by an IT person they were great! So after browsing their website I selected one. I purchased one in the middle category. I do not talk on the phone much so I did not realize that it was possibly defective for...
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2.2
#1098216
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Gazelle - Damage during shipping, no response

Gazelle
#1112076
1.0
Details
Had an offer from Gazelle for $207 on 27” APPLE LED monitor. Worked like new. They claim screen was broken and withdrew offer. I contacted them twice about shipping claim and no response from them at all.
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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Gazelle - Returnd

Gazelle
#1109040
Well the ipad didnt work do great but thier return service was great infact ill be buying a laptop from them
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Gazelle - Didn't get cheque

Gazelle
#1092058
1.0
Details
Sent a iPhone to them and was supposed to get 140. They emailed me after a while to say my cheque was returned and to verify address. The address they put in their email is the exact address I live at so nothing left for me to verify. I had to send an email to ask why it's returned if the address is correct. I sent another email asking them about my cheque. I would like to receive my cheque.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
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Warranty
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Gazelle - What a major disappointment!

Gazelle
#1089365
1.0
Details
I sent in two iPads in good condition. One got immediate attention. The other got stuck in review *** and the customer service is awful.
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Customer service
Purchased iPhone 6 Plus on 8/1/17 It was defective - white flashing band at top of screen and unresponsive to touch commands. So I called and got RO 8/18/17 and returned it. They sent receipt of returned phone 8/25 That was their last communication despite my 2 phone...
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Anonymous
Rob

After advising PaPal of the reluctance of Gazelle to issue my refund I then called my credit card company that funds my PayPal account. THe CC Co. immediately refunded my mon...

1.2
I didn't like
  • Returned item where is my refund
#1094298
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Ordered iPhone 6+ 8/1/17 Received 8/5 Gave to wife for b day Tuesday 8/15 Phone was unresponsive to touch commands and white flashing band across top Called to return item Friday 8/17 given a RO# Mailed Returned iPhone Monday 9 am with provided ship label in original...
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Anonymous
Bob

No refund from Gazelle still. 11 days now since Gazelle received and acknowledged the return and hence paPal and I have escalated to a claim. Gazelle calls me up a few days a...

#1093294
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Sent in my iphone andshould have been given a check for $160, instead they came up with a bogus reason as to why I can't get said check. Then the email they sent me wouldn't let me agree to the transaction update saying that I won't be getting the check but they will...
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1.0
I didn't like
  • Total bait and switch scam
#1083590
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sent my i phone 6 as instructed and after a month of no money i emailed them and got no response. when i investigated on their site track my payment they said its being recycled and no money. total bull$#*! the phone still worked!!!!! i just got a i 7 because the...
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1.0
I didn't like
  • Robbed
  • Total bait and switch scam
  • Lack of quality control and quality assurance
#1081227
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I paid for 2 day shipping in the early AM, but when I got the box I found they'd shipped in the late PM 4 days after my order using 3 day shipping. I called several days in row starting on the 3rd day asking where my order was. They lied to me when I called to ask...
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#1080641
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I sent in an iPad Pro and heard nothing. Complained and ended up on the phone with a Senior Customer Service guy who said they had a power outage. Called back three days later and different Senior Customer Service Rep said there was a long *** but knew nothing about a...
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1.0
Gazelle, California
I didn't like
  • Bait-and-switch
  • Lying and thieving business practices
  • Bad experience
#1076629
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They do NOT really evaluate and test the phones that they sell. Ordered an "unlocked" phone, only to find that it was NOT unlocked. I sent the phone back the next day and it took over ten days for them to send the refund to Affirm, the financier. Well, Gazelle did NOT...
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2.1
I liked
  • Finance option
I didn't like
  • Lack of quality control and quality assurance
  • Limited customer service
#1076094
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