Anonymous

Trying to devalue and scam for a profit

I sent my phone in and I'm waiting for my refund. The phone is in prestige shape. I have the receipt and the box it came in. Why did I get an email that instead of being a 64g it's a 32g. Not so. Then the email read I didn't turn off goggle and the condition isn't what I said. I declined their offer. I have all necessary receipts if they try me.
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Reason of review:
Poor customer service
Anonymous

Bait and Switch scam

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Based on my experience in attempting to SELL an iPhone to Gazelle, I would not do business with them if they were giving away phones for free. In their marketing to solicit upgraders to sell their used phones, they bait-and-switch their offers, claiming defects where there are none, and outright lying about phones sent in to them, in order to justify lowering the offering price.

I suspect that their business model depends upon most sellers of used phones concluding that since Gazelle already has the phone, they should just accept $10 less than they expected to receive. When I refused to play their game, they didn't return my phone as promised until I called twice to enquire about it.

Their customer service people are clueless, and arrogant as well. Terrible company.!

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Reason of review:
Poor customer service
2 comments
Guest

This seems to be the Gazelle policy. Promise one price, then switch it to a lower price that they will pay. They claim the condition of the item was not what was described, but time and time again, they pull the same dishonest scam.

Guest

I completely agree! I was offered $120, now suddenly I receive an email for $90.

They said the model was wrong, scratches, etc. Please! My cell was always in an otter box and the case never removed except when I was preparing to put in their box. Then they said it was "unlocked" and they further lowered the price, stating that mine was not "Verizon" as I had stated.

Bull! My carrier has been Verizon for years, and I had just paid that cell phone off through Verizon - it was Verizon.

LOL. Hoping they return my original phone, because what they described wasn't mine.

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Anonymous

Gazelle is scam company

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I bought samsung s7 for my,the phone work ok after 6 months the cell phone service was cut off,I call my cell phone company they said the was cut off your cell phone report stolen, I call gazelle back they said it happen sometime, gazelle company free portal rt # I did return the cell phone they did send email that they received it they keep the cell phone and no refunds
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Will NEVER buy from Gazelle again

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Bought two iphones in the past year. One died within three months and the other within 8 months. Absolute crap. Will only buy from Apple from now on. Saved a few bucks buying from gazelle but it cost me in the end. They only offer a 30 day risk free guarantee. Never again will I ever pay that much for a phone that is only guaranteed to work for 30 days. Not sure what I was thinking. Guess it was all the talk show host they pay to plug their products. It sounds like a good idea but it is not. Please go elsewhere to buy a phone that is only guaranteed to work for 30 days. I'm sure you can find a place to get ripped off at a discount.
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Loss:
$600
Reason of review:
Bad quality

Preferred solution: Stop selling ***

Anonymous

Wouldn't buy from Gazelle again

I gave Gazelle a try, having read good reviews. The first iphone6 phone I received from Gazelle died in two days and wouldn't turn back on. They took that back and sent me a second. The second one started deteriorating in battery life shortly after the 30 day warranty was up and within 90 days is hardly usable. I called customer service to see if there was anything they would do and they said they could not. So if you are buying a used phone from them, it is probably advisable to expect it won't last long. I'm back to only buying new phones from carriers in the future.
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Reason of review:
Bad quality
Brigette Usq

Out $82!

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My iPhone 6s recently died, but was insured. I received a brand new iPhone 7s, but decided to sell it to Gazelle, since I plan on purchasing the iPhone X when it comes out.

I mailed my new iPhone 7s in its original box to Gazelle. After a few weeks, they emailed me offering me less money because they claimed it was not "flawless" as described. I asked them to send it back to me. When I received it, it was flawless; but, Gazelle failed to send back the charging cord, power adapter, headphones and headphone adapter.

I priced these items new at the Apple Store-$82. I called and spoke with Gizelle and Darlene at Gazelle and was told they would not send them back to me or reimburse me for the items.

So, I am basically out $82 worth of accessories. I'm guessing some Gazelle employee is not sporting a brand new set of headphones.....

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Reason of review:
Pricing issue
Anonymous

Gazelle.com sold me an unlocked phone that was still tied to someone's AT&T account

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I tried to move to T-Mobile from AT&T. T-Mobile said the porting was not working.

I called AT&T and they said my phone is locked and the IMEI for that phone has a large unpaid past due balance. I called Gazelle.com who said they would never sell me a phone that is tied to an account. I added AT&T to the phone call so Gazelle.com could here it directly from AT&T that the phone is locked and tied to a defaulted upon account. Gazelle.com's response...show us your AT&T bill indicating that the phone we sold you does not appear on a monthly payment plan with AT&T!

I have to prove that the phone Gazelle sold me was not acquired by Gazelle.com under fraud, despite the fact that Gazelle.com committed fraud by selling me a locked phone with an existing bill. Gazelle.com got scammed.

They passed that scam onto me. SHAME!

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Loss:
$350
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Nilah Ndi

Sent the wrong phone, then can't exchange

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Gazelle - Sent the wrong phone, then can't exchange

I ordered a Verizon Iphone 6s plus. They sent me a GSM unlocked phone that will not work on verizon.

We used the affirm payment plan to check out. So... if we return the phone and order another verizon phone, we won't be approved to make payments on a second phone. This was their mistake and they should fix this.

How can they not do an exchange when the product they sent me is the absolute wrong item?

I feel like the Verizon version is in higher demand with fewer to go around, so they send the unlocked ones out to those they think have less flexibility in payment methods to try to force them to keep the less desirable model. Now my daughter has to decide between having a quality phone, and having quality service despite our having ordered the correct one.

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Pros:
  • Very dissatisfied
Cons:
  • Bait-and-switch
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Sicily Xgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where is my refund

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Purchased iPhone 6 Plus on 8/1/17 It was defective - white flashing band at top of screen and unresponsive to touch commands. So I called and got RO 8/18/17 and returned it.

They sent receipt of returned phone 8/25 That was their last communication despite my 2 phone calls to see where my refund was Never got my $450 refund as of 8/30 I have called and got run around and now nearly a week later no response at all ---pissed. Called PayPal to make a claim. Too bad cause I would have just bought another from Gazelle but now I think they suck BTW they don't allow you to just have another phone shipped I asked while asking where my refund was. They also tried to tell me that they were unable to send the refund back to PayPal I said there was no problems whatsoever with my PayPal account and that I've had it for many years and it has worked flawlessly.

I even check with PayPal to see if gazelle had tried to make a refund. PayPal said absolutely not when I told gazelleo that PayPal said no attempt to send refund was made they said oh maybe the problem is on our end. They said they would have a supervisor call me back in an hour to get this refund 2 days later no return call no email no refund no nothing.

I have filed a claim with PayPal and gazelle still has not responded. HORRIBLE SERVICE

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Loss:
$450
Cons:
  • Returned item where is my refund
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

I have the same problem with gazelle ,they send me rt return portal I send them the phone they keep the cell phone and no refunds

Guest

After advising PaPal of the reluctance of Gazelle to issue my refund I then called my credit card company that funds my PayPal account. THe CC Co.

immediately refunded my money and they went after Gazelle. A refund was ultimately issued bu Gazelle following my contacting the credit card company. All in all it took 3 weeks after gazelle received the phone and a lot of requests. This is POOR service on their part.

Never again will I return.

Go right to Apple. Not much more and you get a year warranty and a better product with no issues.

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Anonymous

Pink rectangle x2

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Gazelle - Pink rectangle x2
The 1st phone I ordered had a pink rectangular hue ON LCD. I o returned it and ordered another one that also had a pink rectangle. Customer service was fine but I'm still pissed that they have completely wasted 2weeks of my time.
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Reason of review:
Damaged or defective
Anonymous

***

When I go to my account it says I don't have an order with them. I've called them 2 times, no answer. I emailed them 3 times before I had to go on Google for a different email and they FINALLY responded saying they 'found' my order. Wtf. You 'found' my order? And I paid the extra $25.99 for express shipping on Wednesday. It's now MONDAY and still NOTHING.
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Reason of review:
Order processing issue
Anonymous

Shady experience

4 years ago I used Gazelle and was very satisfied. This year I tried selling an iPhone. They asked me to do several things to deactivate the phone via emails and then they suddenly told me my phone was not from Verizon so they can’t give me any money for it. I BOUGHT IT AT VERIZON STORE!Do I want to recycle or send it back? I told them send it back and they took the SIM CARD OUT. I got an email alert from Apple that my “ phone” was being erased. They did not respond to complaint.
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Reason of review:
Problems with payment
Anonymous

Gazelle lost my phone

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Got quoted price of 140.00 for samsung galaxy s6 128gb. Near flawless condition. Sent phone fully charged in box it was purchased from Verizon in. Also made sure box was protected so no damage would occur in shipping. Received email today from Gazelle stating they were adjusting my offer to 115 due to the fact that my phone had significant damage and was a 32gb phone. Contacted customer service and was told it was opened at their facility in Kentucky and it would have to be investigated to see what can be done. Not happy with this company. Where is my phone? Think this company is a scam.
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Reason of review:
Not as described/ advertised
Anonymous

You have got to be kidding me

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Gazelle - You have got to be kidding me
Bought a Samsung Galaxy S7 from Gazelle this past week. Received phone today. Went to setup phone and Google is requiring account information from previous owner to continue with phone setup due to a hard reset. I can't believe they would ship out a phone that wasn't properly reset. We now basically have a brick phone. We are sending it back and my wife is more then upset. I will never do business with Gazelle again
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Reason of review:
Bad quality
Anonymous

Gazelle.com. No refund

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I purchased an iPhone 6s from Gazelle as I had been informed by an IT person they were great! So after browsing their website I selected one.

I purchased one in the middle category. I do not talk on the phone much so I did not realize that it was possibly defective for the first two weeks. Then my best friend said I was garbled. Then a few days later it was my husband.

I thought maybe it was the case. So I tried removing the case. I had no problems hearing them. Overall the gist is that is was the phone.

So by the time we figured out it was the phone we were at thirty days. Customer service was called and they agreed to the refund. They were to send out an email with a shipping label. I received another email that day for a promotion they spoke of, but not one with the label.

Unsure what happened to the email they said would send. So next day called back. They agreed to resend and said it had to be in mail or I wouldn't get a refund. It was sent in.

They received the phone shortly after. It's been 3 weeks no refund for me! We have called and they have confirmed they have the phone. Still no refund.

I wish I had gone through paypal so I could make a claim! not happy with this company. Thinking people may be better off selling them on their own then returning. Or better yet don't buy from this company to start with.

I definitely will not let any of my friends and family buy them. Or advise any one I work with! The return/refund only works in their favor when an unsatisfied customer doesn't receive their refund promptly!

They wouldn't let the customer try the product for 3 weeks before paying. So they have a very unsatisfied customer.

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Reason of review:
Return, Exchange or Cancellation Policy
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