Tried to purchase an iPhone from Gazelle in July. I tried to buy an iPhone and each time I placed my order, it would alert me that their fraud system had "detected a duplicate order" and prompted me to enter my information yet again. The order had actually gone...Read more
My 13 year old son just purchased a phone from your company on July 5. (Order #965800). After receiving the phone today, July 10th...we took the phone into our local T-Mobile store to be activated. To our disappointment, we were told the the serial number on the phone...Read more
Bought a Samsung Galaxy S7 from Gazelle this past week. Received phone today. Went to setup phone and Google is requiring account information from previous owner to continue with phone setup due to a hard reset. I can't believe they would ship out a phone that wasn't...Read more
Gazelle - Pink rectangle x2
The 1st phone I ordered had a pink rectangular hue ON LCD. I o returned it and ordered another one that also had a pink rectangle. Customer service was fine but I'm still pissed that they have completely wasted 2weeks of my time.
Gazelle is not worth the trouble
I ordered 2iphones from gazelle late at night. Realized right away that I accedentally clicked 2. I called customer service right away in the morning. They refused to cancel my order and waive the restocking fee and send one phone. . I had to wait for a return label. Go to the post office to return both phones. I went with GAMESTOP! Ease up gazelle! It matters.
Gazelle - Won't work
The Verizon people said it doesn't work because it's still on the other persons phone plan. I'm super pissed
Gazelle Apple Laptop Trade-in Review
Bait and switch! Offered $212 for a MacBook Air. Sent it in and got an email saying it has a dent in it, so they lowered offer to $188. I asked them to send it back. There is no dent! Also, it came back with the freshly installed OS wiped and no AC adapter or power cord. I've called and called but can't get an answer. I've emailed them with no response. Gazelle sucks!
I ordered a new phone from them that was suppose to b unlocked got it delivered found out it wasn't unlocked let alone t mobile. called gazelle for them to correct things what they do push the problem on me to call t mobile only to get denied on asking them to unlock...Read more
I didn't like
- Took my money now no one seems to care
I ordered a Verizon Iphone 6s plus. They sent me a GSM unlocked phone that will not work on verizon. We used the affirm payment plan to check out. So... if we return the phone and order another verizon phone, we won't be approved to make payments on a second phone....Read more
- Very dissatisfied
I didn't like
I purchased the phone and received very quick delivery. When I inserted my Sim card, that I recently used on my iPhone 5, I was not able to connect to a cellular network I purchased the phone and received very quick delivery. When I inserted my Sim card, that I...Read more
Beware. Extremely poor quality control, customer service, and can’t even get a refund right. Purchased 2 phones advertised as “Excellent Condition” and all I have to show for it is hours of wasted time, a missed deal on a new phone, scripted answers from customer...Read more
Paid extra for an iPhone in "excellent " condition ; birthday present for my husband. It worked for about two weeks when he started having trouble with it shutting down. Called Gazelle and they had him do a couple of things to it...said it had to do with the update not...Read more
I bought an iphone 6 plus online today. A couple of hours after completing the transaction, I received an email from Gazelle indicating that the status of my order is now "Cancelled". However, my PayPal account shows the amount debited and there is no reversal. I have...Read more
Never received an estimate for my phone, when i got ahold of customer service, it was reviewed to be broken, cracked and badly damaged, which it was not. Is there a point to ask for my phone back, it can't possibly be the phone I sent. I should have taken down the...Read more
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