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Ordered iPhone 6+ 8/1/17 Received 8/5 Gave to wife for b day Tuesday 8/15 Phone was unresponsive to touch commands and white flashing band across top Called to return item Friday 8/17 given a RO# Mailed Returned iPhone Monday 9 am with provided ship label in original...
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Anonymous
Bob

No refund from Gazelle still. 11 days now since Gazelle received and acknowledged the return and hence paPal and I have escalated to a claim. Gazelle calls me up a few days a...

#1093294
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Sent in my iphone andshould have been given a check for $160, instead they came up with a bogus reason as to why I can't get said check. Then the email they sent me wouldn't let me agree to the transaction update saying that I won't be getting the check but they will...
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1.0
I didn't like
  • Total bait and switch scam
#1083590
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sent my i phone 6 as instructed and after a month of no money i emailed them and got no response. when i investigated on their site track my payment they said its being recycled and no money. total bull$#*! the phone still worked!!!!! i just got a i 7 because the...
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1.0
I didn't like
  • No proof of what they claimed
  • Total bait and switch scam
  • Lack of quality control and quality assurance
#1081227
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Gazelle - What a major disappointment!

Gazelle
#1089365
1.0
Details
I sent in two iPads in good condition. One got immediate attention. The other got stuck in review *** and the customer service is awful.
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Customer service
Gazelle - Pink rectangle x2
1/1

Gazelle - Pink rectangle x2

Gazelle
#1079094
2.4
Details
The 1st phone I ordered had a pink rectangular hue ON LCD. I o returned it and ordered another one that also had a pink rectangle. Customer service was fine but I'm still pissed that they have completely wasted 2weeks of my time.
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Gazelle is not worth the trouble

Gazelle
#1065796
1.3
Details
I ordered 2iphones from gazelle late at night. Realized right away that I accedentally clicked 2. I called customer service right away in the morning. They refused to cancel my order and waive the restocking fee and send one phone. . I had to wait for a return label. Go to the post office to return both phones. I went with GAMESTOP! Ease up gazelle! It matters.
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Gazelle - Won't work

Gazelle
#1057727
2.0
Details
The Verizon people said it doesn't work because it's still on the other persons phone plan. I'm super pissed
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
I paid for 2 day shipping in the early AM, but when I got the box I found they'd shipped in the late PM 4 days after my order using 3 day shipping. I called several days in row starting on the 3rd day asking where my order was. They lied to me when I called to ask...
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#1080641
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I sent in an iPad Pro and heard nothing. Complained and ended up on the phone with a Senior Customer Service guy who said they had a power outage. Called back three days later and different Senior Customer Service Rep said there was a long *** but knew nothing about a...
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1.0
Gazelle, California
I didn't like
  • Bait-and-switch
  • Lying and thieving business practices
  • Bad experience
#1076629
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They do NOT really evaluate and test the phones that they sell. Ordered an "unlocked" phone, only to find that it was NOT unlocked. I sent the phone back the next day and it took over ten days for them to send the refund to Affirm, the financier. Well, Gazelle did NOT...
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2.1
I liked
  • Finance option
I didn't like
  • Limited customer service
  • Lack of quality control and quality assurance
#1076094
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Tried to purchase an iPhone from Gazelle in July. I tried to buy an iPhone and each time I placed my order, it would alert me that their fraud system had "detected a duplicate order" and prompted me to enter my information yet again. The order had actually gone...
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#1073676
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My 13 year old son just purchased a phone from your company on July 5. (Order #965800). After receiving the phone today, July 10th...we took the phone into our local T-Mobile store to be activated. To our disappointment, we were told the the serial number on the phone...
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1.6
#1072532
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Gazelle - You have got to be kidding me
Bought a Samsung Galaxy S7 from Gazelle this past week. Received phone today. Went to setup phone and Google is requiring account information from previous owner to continue with phone setup due to a hard reset. I can't believe they would ship out a phone that wasn't...
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2.7
#1069438
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I ordered a new phone from them that was suppose to b unlocked got it delivered found out it wasn't unlocked let alone t mobile. called gazelle for them to correct things what they do push the problem on me to call t mobile only to get denied on asking them to unlock...
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1.0
I didn't like
  • Took my money now no one seems to care
#1068051
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