Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I was in the market to buy a macbook but didnt want to spend the hefty price tag that comes along with it. So i browsed around many sites and came to gazelle.

The macbooks i saw were in my price range and they also offered affirm a way of getting the product with a loan that you can pay off over time. So the first go round i purchased the macbook of my liking and was approved for a loan through affirm and i chose expedited shipping. 1-3 days went by with no follow up with order and no product! i contacted gazelle through email 2 times with no response!

apparently they have that option to email them but they never respond back to them: further inspecting them after this fiasco. So then i give gazelle a call and was on hold for a gracious 10 minutes before i spoke to anyone. I finally speak to representative to be told that my order never shipped because it got "hung up in a loop" so then my order was cancelled and i was told to go back on the website and they would give me the same price for another model i see in the same category. So i went back to the gazelle website and found another macbook i liked.

I didnt bother calling gazelle back to get the price matched because it was around the same price as the other macbook i previously had looked at and purchased that "go hung up in the loop." I once again chose the expedited delivery method. I am a college student so i need the laptop fast. ONCE AGAIN time went on this time 4 days with no email stating product shipped and no product. So i called gazelle to be told that the macbook supply for what i ordered was now backordered.

WHAT?!? I immediately tell them to cancel my order. On this second order i used affirm as well also. I contacted affirm to let them know the situation and that i canceled my order.

I was told that gazelle has to cancel the order on their end to cancel the loan. OK great.. I thought! So two weeks go by and i see that my loan with affirm is still very much active and not closed.

I contacted affirm and was told that gazelle did not cancel the order on their end. Of course they didnt! So they can have a product never sent to me and the money for it as well. So ONCE AGAIN i contacted gazelle and was on hold this time for 20 minutes!

Ridiculous.. i finally get in contact with someone to be told yeah we see the order was canceled but we didnt cancel it with affirm.. "oops sorry" her reply.. i am then transferred to a "senior representative" who confirmed what the other lady said and she said she has to email her boss to have it completely canceled!!

FINALLY a few day ago affirm received the confirmation of the canceled product.


Product or Service Mentioned: Apple Macbook Pro Laptop.

I didn't like: Total bait and switch scam, Would not deliver the product i purchased, Bait-and-switch, Bait and switch total scam tactic.

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