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Advertised vs Delivered
Billing Practices
Customer service
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Product or Service Quality

I sent in an iPhone SE in perfect (like new) condition in the original box. Offer was $130.

After inspection they offered $50 stating the wrong phone was sent in and in poor condition. When I called the company I was told the reason was because the phone was not unlocked. That was not mentioned at all in my offer email. The phone was sent back in a sandwich bag and had chips from where it had been dropped.

I would never buy or send anything to them.

Very unprofessional and can't keep their stuff straight. The rep had the nerve to tell me to sell on Craigslist next time.

Product or Service Mentioned: Gazelle Apple Cell Phone Trade-in.

Reason of review: Problems with payment.

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