Product: Gazelle Apple Cell Phone Trade-in Clear all filters (18 of 18 reviews match)
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4 years ago I used Gazelle and was very satisfied. This year I tried selling an iPhone. They asked me to do several things to deactivate the phone via emails and then they suddenly told me my phone was not from Verizon so they can’t give me any money for it. I BOUGHT...
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Gazelle Apple Cell Phone Trade-in
#1127711
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Based on my experience in attempting to SELL an iPhone to Gazelle, I would not do business with them if they were giving away phones for free. In their marketing to solicit upgraders to sell their used phones, they bait-and-switch their offers, claiming defects where...
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1.4
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Gazelle Apple Cell Phone Trade-in
#1119461
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I received a brand new iPhone 7s, but decided to sell it to Gazelle, since I plan on purchasing the iPhone X when it comes out. I mailed my new iPhone 7s in its original box to Gazelle. After a few weeks, they emailed me offering me less money because they claimed it...
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1.0
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Gazelle Apple Cell Phone Trade-in
#1116854
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Gazelle - Didn't get cheque

#1092058
1.0
Details
Sent a iPhone to them and was supposed to get 140. They emailed me after a while to say my cheque was returned and to verify address. The address they put in their email is the exact address I live at so nothing left for me to verify. I had to send an email to ask why it's returned if the address is correct. I sent another email asking them about my cheque. I would like to receive my cheque.
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Gazelle Apple Cell Phone Trade-in Review

#1002133
1.0
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I've submitted 3 phones: 2 were recycled because thy claim I didn't respond to their email (which I never received); a third has been pending for 2 weeks. I find their system to be larcenous.
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Gazelle Apple Cell Phone Trade-in Review

#897846
1.4
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I sent in my Iphone 6splus on july 19,2016. Now it's Aug.9,2016 they have my phone and my money. Nothing has been done to fix this. I have never been ognored as bad as by, GAZELLE.COM.
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Sent in my iphone andshould have been given a check for $160, instead they came up with a bogus reason as to why I can't get said check.Then the email they sent me wouldn't let me agree to the transaction update saying that I won't be getting the check but they will...
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1.0
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Gazelle Apple Cell Phone Trade-in
I didn't like
  • Total bait and switch scam
#1083590
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sent my i phone 6 as instructed and after a month of no money i emailed them and got no response.when i investigated on their site track my payment they said its being recycled and no money. total bull$#*! the phone still worked!!!!! i just got a i 7 because the screen...
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1.0
Product
Gazelle Apple Cell Phone Trade-in
I didn't like
  • Robbed
  • No proof of what they claimed
  • Total bait and switch scam
#1081227
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I never had a problem with Gazelle before. I deposited the check from Gazelle ($80.00) and a week later my bank send me a notice of insufficient funds and a bank charge of $12.00 for the returned check. So It actually cost me $12 to give my phone away. I have yet to...
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Anonymous
jeff pearl

just happened to me. In Illinois after 30 days I can take them to small claims court.

Anonymous
Anonymous

The same just happened to me. I also got hit with a $12 fee so now i'm out an Iphone 6 which was worth $160 according to Gazelle and a new bank fee. I was surprised since I ...

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Gazelle Apple Cell Phone Trade-in
#993529
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When Gazelle received the phone, they emailed me that it was in 'very good' condition and that I would only be paid $165. They also promised a $30 credit to be used on their website. However, the credit was buried in an email with a disclaimer stating that the credit...
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1.0
Product
Gazelle Apple Cell Phone Trade-in
I liked
  • Very dissatisfied
I didn't like
  • Total bait and switch scam
  • Bait and switch
#984057
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You know I sent that iPhone 5 to them, I got a response back that said your phone was inspected and it cleared everything so they were suppose to send me a check for $95 and I've been waiting a while now, and they are so Dam slow there like snails, now I've received...
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Gazelle Apple Cell Phone Trade-in
#978743
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Gazelle told me my phone was locked and offered me almost half. But I bought from apple for full price no payment plan unlocked and then they had the nerve to say it was worn. I kept it in plastic and protected the screen . iPhone 6 plus had for 4 months upgraded to a...
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Gazelle Apple Cell Phone Trade-in
#978673
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Gazelle deducted $40+ from the agreed upon price. Second phone had cracks and we sent it in "as is" and they said we would get $80. They have logged the receipt of the phone but have not sent an offer. Three emails to their customer service have gone unanswered or...
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1.0
Product
Gazelle Apple Cell Phone Trade-in
I liked
  • Easy process
I didn't like
  • Bait and switch total scam tactic
#976716
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