Product: Gazelle Customer Care Clear all filters (16 of 16 reviews match)
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Ordered phone from Gazelle, 1 day later I received the following message: "An order you recently placed on our website has had its status changed. The status of order #1244245 is now Cancelled" No reason as to why the order was cancelled, but most of all....I was...
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1.0
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Gazelle Customer Care
#1185896
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Gazelle is scam company

I bought samsung s7 for my,the phone work ok after 6 months the cell phone service was cut off,I call my cell phone company they said the was cut off your cell phone report stolen, I call gazelle back they said it happen sometime, gazelle company free portal rt # I did return the cell phone they did send email that they received it they keep the cell phone and no refunds
1.8
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Gazelle Customer Care
#1171437
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Gazelle - Damage during shipping, no response

Had an offer from Gazelle for $207 on 27” APPLE LED monitor. Worked like new. They claim screen was broken and withdrew offer. I contacted them twice about shipping claim and no response from them at all.
1.0
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Gazelle Customer Care
#1112076
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Too bad cause I would have just bought another from Gazelle but now I think they suck BTW they don't allow you to just have another phone shipped I asked while asking where my refund was. They also tried to tell me that they were unable to send the refund back to...
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Anonymous
mann

I have the same problem with gazelle ,they send me rt return portal I send them the phone they keep the cell phone and no refunds

Anonymous
Rob

After advising PaPal of the reluctance of Gazelle to issue my refund I then called my credit card company that funds my PayPal account. THe CC Co. immediately refunded my mon...

1.2
Product
Gazelle Customer Care
I didn't like
  • Returned item where is my refund
#1094298
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Ordered iPhone 6+ 8/1/17 Received 8/5 Gave to wife for b day Tuesday 8/15 Phone was unresponsive to touch commands and white flashing band across top Called to return item Friday 8/17 given a RO# Mailed Returned iPhone Monday 9 am with provided ship label in original...
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Anonymous
Bob

No refund from Gazelle still. 11 days now since Gazelle received and acknowledged the return and hence paPal and I have escalated to a claim. Gazelle calls me up a few days a...

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Gazelle Customer Care
#1093294
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Gazelle is not worth the trouble

I ordered 2iphones from gazelle late at night. Realized right away that I accedentally clicked 2. I called customer service right away in the morning. They refused to cancel my order and waive the restocking fee and send one phone. . I had to wait for a return label. Go to the post office to return both phones. I went with GAMESTOP! Ease up gazelle! It matters.
1.3
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Gazelle Customer Care
#1065796
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Beware.Extremely poor quality control, customer service, and can’t even get a refund right. Purchased 2 phones advertised as “Excellent Condition” and all I have to show for it is hours of wasted time, a missed deal on a new phone, scripted answers from customer...
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Gazelle Customer Care
#1046048
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A couple of hours after completing the transaction, I received an email from Gazelle indicating that the status of my order is now "Cancelled". However, my PayPal account shows the amount debited and there is no reversal. I have sent several emails to several of their...
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1.0
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Gazelle Customer Care
#1020907
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I have used Gazelle for several years without a problem. However, for my most recent sale, I sent two devices to Gazelle, a MacBook and an iPhone. They received the package and paid for the Mac, but, after two emails, claimed the iPhone wasn't in the box I sent. If I...
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2.5
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Gazelle Customer Care
#991349
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I think Gazelle needs to sell cars without transmissions or boats with engines too. Had the staff had ANY idea what they were doing it certainly would have simplified the process. Not quite sure where the sales "team" gets their training. Why is this asking me to type...
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2.3
Gazelle, California
Product
Gazelle Customer Care
I liked
  • Clueless sales staff-all blonds
I didn't like
  • Clueless sales staff-all blonds
#990636
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