Product: Gazelle Customer Care Clear all filters (14 of 14 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Too bad cause I would have just bought another from Gazelle but now I think they suck BTW they don't allow you to just have another phone shipped I asked while asking where my refund was. They also tried to tell me that they were unable to send the refund back to...
Read more
Anonymous
Rob

After advising PaPal of the reluctance of Gazelle to issue my refund I then called my credit card company that funds my PayPal account. THe CC Co. immediately refunded my mon...

1.2
Product
Gazelle Customer Care
I didn't like
  • Returned item where is my refund
#1094298
Reply to reviews
Ordered iPhone 6+ 8/1/17 Received 8/5 Gave to wife for b day Tuesday 8/15 Phone was unresponsive to touch commands and white flashing band across top Called to return item Friday 8/17 given a RO# Mailed Returned iPhone Monday 9 am with provided ship label in original...
Read more
Anonymous
Bob

No refund from Gazelle still. 11 days now since Gazelle received and acknowledged the return and hence paPal and I have escalated to a claim. Gazelle calls me up a few days a...

Product
Gazelle Customer Care
#1093294
Reply to reviews
Beware.Extremely poor quality control, customer service, and can’t even get a refund right. Purchased 2 phones advertised as “Excellent Condition” and all I have to show for it is hours of wasted time, a missed deal on a new phone, scripted answers from customer...
Read more
Product
Gazelle Customer Care
#1046048
Reply to reviews

Gazelle - Damage during shipping, no response

#1112076
1.0
Details
Had an offer from Gazelle for $207 on 27” APPLE LED monitor. Worked like new. They claim screen was broken and withdrew offer. I contacted them twice about shipping claim and no response from them at all.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website

Gazelle is not worth the trouble

#1065796
1.3
Details
I ordered 2iphones from gazelle late at night. Realized right away that I accedentally clicked 2. I called customer service right away in the morning. They refused to cancel my order and waive the restocking fee and send one phone. . I had to wait for a return label. Go to the post office to return both phones. I went with GAMESTOP! Ease up gazelle! It matters.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Gazelle Customer Care Review

#832907
1.8
Details
I have had ok service with Gazelle. Recently though I had an issue with my refurb iPad I purchased from them and received terrible customer service. Generic responses, zero trouble shooting, and poor follow up. Never again
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
A couple of hours after completing the transaction, I received an email from Gazelle indicating that the status of my order is now "Cancelled". However, my PayPal account shows the amount debited and there is no reversal. I have sent several emails to several of their...
Read more
1.0
Product
Gazelle Customer Care
#1020907
Reply to reviews
I have used Gazelle for several years without a problem. However, for my most recent sale, I sent two devices to Gazelle, a MacBook and an iPhone. They received the package and paid for the Mac, but, after two emails, claimed the iPhone wasn't in the box I sent. If I...
Read more
2.5
Product
Gazelle Customer Care
#991349
Reply to reviews
I think Gazelle needs to sell cars without transmissions or boats with engines too. Had the staff had ANY idea what they were doing it certainly would have simplified the process. Not quite sure where the sales "team" gets their training. Why is this asking me to type...
Read more
2.3
Gazelle Gazelle, California
Product
Gazelle Customer Care
I liked
  • Clueless sales staff-all blonds
I didn't like
  • Clueless sales staff-all blonds
#990636
Reply to reviews
Bate and switch or shortage on my orders this company has broken every single law between there customers i have lost tens of thousands of dollars dealing with them.You order one thing and they send you something cheaper in place of it. Also many times we have been...
Read more
Product
Gazelle Customer Care
#910840
Reply to reviews
Don't deal with this website.First anything they write on the website about what will happen if you purchase is bulls. You have no idea how long shipping will take (5 days and counting since I purchased and they took out of my account the funds) and you will have to...
Read more
1.0
Product
Gazelle Customer Care
I liked
  • Very dissatisfied
I didn't like
  • Customer service
#908993
Reply to reviews
Gazelle sold me a stolen iPhone which I discovered on a Friday night. They do not offer customer service on weekends so I had to wait until Monday to arrange return of the phone. Although their website says returns are via FedEx which is convenient to my home, they...
Read more
Product
Gazelle Customer Care
#755721
Reply to reviews
Gazelle is nothing but a bunch of thieves. They sent me a box with a shipping label, and I sent them 3 cell phones that totaled $275 (brand new, together they're like $800). Gazelle then sends me this: "The box delivered arrived empty as no contents were found...
Read more
Product
Gazelle Customer Care
#404286
Reply to reviews