I wish I had read the posts on this site before I sent my phone to Gazelle, as I too was hit with their bait and switch. I sent in a FLAWLESS iPhone 5 in perfect operating condition.
I even took macro photographic pictures of the front, back and every side of the phone to prove it was perfect before I sent it. I'd been quoted $85 for it, but received an e-mail within days stating that "Due to undisclosed wear and scratches found on the unit," it was reevaluated and determined to be worth only $65.
This is a total bait and switch sham and rip off. Be warned, if you do send a cell phone to Gazelle, don't expect to receive what they quote you.
Reason of review: Pricing issue.
I didn't like: Total bait and switch scam.