Manufacturer: Gazelle Category: Trade-in Clear all filters (6 of 6 reviews match)
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I sent them my Samsung Galaxy S5 in a good condition and they offered me $60. After couple of weeks waiting for my $60 i contacted them but havent heard back. I contacted them again and finally got through. They told me that they sent me an email offering $0 because the phone was in a poor condition. This is not true: i did not reveive an email and the phone was in good condition- working and no scratches. They told me they will not send my...
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1.1
#983807
I had the same problem. I sent in a Samsung Galaxy S6 active in flawless condition and in working order. It had a value of $100.00. I also received an email saying it would not power on, had a value of $0.00. They suggested recycling. I am having it shipped back instead; however, I question whether I will get my original phone back. .
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smokepetfree

smokepetfree Did you ever get your phone back? If it isn't resolved yet, I highly recommend contacting the Senior Manager of Device Processing, Dan Brummert (Dbrummert@______) fill in gaze...

00 for my Samsung Galaxy S5 and sent the phone in which was in perfect condition. I just received an email saying my phone would not power on and they suggested recycling. My phone was sent in flawless condition and worked perfectly. This company is a bait and switch and I hope there is some sort of class action lawsuit against them . Don't be fooled or tricked into using them. The Ads and promises are fraudulent and after reading the other...
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I didn't like
  • Disaggrement on condition
#918685

Gazelle Samsung Cell Phone Trade-in Review

#939354
3.3
After posting my complaint Gazelle reevaluated the phone, stated that it was in working condition, and changed their offer to $115.00 for the phone.
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Gazelle Samsung Cell Phone Trade-in Review

#889370
Wish I would have found this site before sending them my phone. They offered $40 for Galaxy S4 which was working perfectly when I put it in their box to ship to them. I received and email saying the new offer was $0 because it would not turn on. BS!!!!!!! I will see if they actually send my phone back. I have my doubts. This place is a total scam!!!!
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Several days later, Gazelle sent an email saying the phone would not power on and that the offer for my Galaxy S5 went from $70 to "Recycling". I was out of town and didn't respond within the 4 day window, so they claim to have gone ahead and recycled it. I'm curious what troubleshooting techniques they employed, if any, or was it just incompetence, where someone made a mistake processing my transaction and my phone was actually packaged and...
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1.9
I liked
  • Easy process
I didn't like
  • False assessment of item condition
#858031