Product: Gazelle Trade-in Clear all filters (0 of 16 reviews match)
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Gazelle - Dishonest company

Gazelle is horrible and dishonest. I sent in my device, a Samsung galaxy note 8, early December 2018. They lowered the original offer by over $100 stating that the phone was scratched and showed signs of use (it was in mint condition). I accepted the offer rather than having it returned due to previous reviews of Gazelle purposely damaging phones. Payment by check should have arrived with 10 days, over a month later I've yet to receive payment. Representatives ask for the same information repeatedly without using it. Completely unhelpful, dishonest company.
1.0
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Gazelle Trade-in
#1439988
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I purchased a new Iphone 8 from Verizon and refused their trade in offer of $90 for my Iphone 6+ because I had received an offer price from Gazelle of $120. When Gazelle received the phone, they dropped their price to $75 claiming the phone was an unlocked phone rather...
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1.0
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Gazelle Trade-in
I didn't like
  • Bait and switch
#1355641
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Gazelle - Bait and Switch, But Still Decent

Looked online. My phone was old but in good condition. No scratches, no broken screen. Online they offered 40 bucks so I went to a kiosk. Went through the process and the machine said, "looks like your phone is pretty beat up. We'll give you 25 bucks" I mean, I was glad to be able to get some money for my phone, but I wish they were honest with their prices
2.0
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Gazelle Trade-in
#1229516
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Gazelle - Stay away

They claim to be so fast . I sent my phone in perfect condition only to have them loose it. They said we will send you a check which still hasnt happened its been two months. Your better off going to craigs list.
1.0
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Gazelle Trade-in
#1217941
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Sent 3 phones in one box.All practically brand new and in perfect condition. They broke one and returned it to me. Said the 2nd was a different model than what I sent and were sending me a check for a lower amount then what they promised (I never received the check)....
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Anonymous
Js

Gazelle Doesn't PAY!!!! They accepted my phone and have been telling me for two months now they have sent a check. Then they tell me they will PayPal me the money. I have not ...

1.0
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Gazelle Trade-in
#1207120
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Gazelle - Trying to devalue and scam for a profit

I sent my phone in and I'm waiting for my refund. The phone is in prestige shape. I have the receipt and the box it came in. Why did I get an email that instead of being a 64g it's a 32g. Not so. Then the email read I didn't turn off goggle and the condition isn't what I said. I declined their offer. I have all necessary receipts if they try me.
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Gazelle Trade-in
#1200247
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I used Gazelle to sell items once or twice monthly for many years. Now, it has become painful. Perfect condition (like out of the box perfect) items have offers lowered due to “wear” or “scratches”. Boxes disappear in their warehouse for weeks and require multiple...
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1.3
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Gazelle Trade-in
#1182141
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Gazelle - Trade-in Review

Never received an estimate for my phone, when i got ahold of customer service, it was reviewed to be broken, cracked and badly damaged, which it was not. Is there a point to ask for my phone back, it can't possibly be the phone I sent. I should have taken down the serial number. My estimate when from 47.50$ to 15.50$ once I finally got ahold of someone. I don't believe they will make good on this transaction. Waiting to hear back from them.
2.1
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Gazelle Trade-in
#1004305
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Funny, Apple takes EXTREME care in the packaging of items and FedEx as the shipper, so I find it hard to accept that poor packaging and FedEx shipping "damaged" the device to Gazelle requiring a "lower" offer. Also, who is to say if I request a return, "they" don't...
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2.0
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Gazelle Trade-in
I didn't like
  • No recourse
  • Could damage on return protecting themselves
#928528
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Gazelle Trade-In Review

I sent in my phone with no scratches and the price was suppose to be 100 . It was an unlocked phone with no scratches or anything. I use to like this company but it's clear that they are ver dishonest. They emailed me saying my phone was cracked . I'm highly pissed . They are scammers !
1.8
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Gazelle Trade-in
#919799
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