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Bought two iphones in the past year. One died within three months and the other within 8 months. Absolute crap. Will only buy from Apple from now on. Saved a few bucks buying from gazelle but it cost me in the end. They only offer a 30 day risk free guarantee. Never...
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2.8
#1122941
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Based on my experience in attempting to SELL an iPhone to Gazelle, I would not do business with them if they were giving away phones for free. In their marketing to solicit upgraders to sell their used phones, they bait-and-switch their offers, claiming defects where...
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1.4
#1119461
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I tried to move to T-Mobile from AT&T. T-Mobile said the porting was not working. I called AT&T and they said my phone is locked and the IMEI for that phone has a large unpaid past due balance. I called Gazelle.com who said they would never sell me a phone that is tied...
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1.0
#1119099
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My iPhone 6s recently died, but was insured. I received a brand new iPhone 7s, but decided to sell it to Gazelle, since I plan on purchasing the iPhone X when it comes out. I mailed my new iPhone 7s in its original box to Gazelle. After a few weeks, they emailed me...
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1.0
#1116854
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Got quoted price of 140.00 for samsung galaxy s6 128gb. Near flawless condition. Sent phone fully charged in box it was purchased from Verizon in. Also made sure box was protected so no damage would occur in shipping. Received email today from Gazelle stating they were...
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1.0
#1113231
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Gazelle - Damage during shipping, no response

Had an offer from Gazelle for $207 on 27” APPLE LED monitor. Worked like new. They claim screen was broken and withdrew offer. I contacted them twice about shipping claim and no response from them at all.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
#1112076
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Gazelle - Returnd

Well the ipad didnt work do great but thier return service was great infact ill be buying a laptop from them
#1109040
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I purchased an iPhone 6s from Gazelle as I had been informed by an IT person they were great! So after browsing their website I selected one. I purchased one in the middle category. I do not talk on the phone much so I did not realize that it was possibly defective for...
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2.2
#1098216
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Purchased iPhone 6 Plus on 8/1/17 It was defective - white flashing band at top of screen and unresponsive to touch commands. So I called and got RO 8/18/17 and returned it. They sent receipt of returned phone 8/25 That was their last communication despite my 2 phone...
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Anonymous
mann

I have the same problem with gazelle ,they send me rt return portal I send them the phone they keep the cell phone and no refunds

Anonymous
Rob

After advising PaPal of the reluctance of Gazelle to issue my refund I then called my credit card company that funds my PayPal account. THe CC Co. immediately refunded my mon...

1.2
I didn't like
  • Returned item where is my refund
#1094298
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Ordered iPhone 6+ 8/1/17 Received 8/5 Gave to wife for b day Tuesday 8/15 Phone was unresponsive to touch commands and white flashing band across top Called to return item Friday 8/17 given a RO# Mailed Returned iPhone Monday 9 am with provided ship label in original...
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Anonymous
Bob

No refund from Gazelle still. 11 days now since Gazelle received and acknowledged the return and hence paPal and I have escalated to a claim. Gazelle calls me up a few days a...

#1093294
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