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Gazelle - Sent the wrong phone, then can't exchange
I ordered a Verizon Iphone 6s plus. They sent me a GSM unlocked phone that will not work on verizon. We used the affirm payment plan to check out. So... if we return the phone and order another verizon phone, we won't be approved to make payments on a second phone....
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2.0
I liked
  • Very dissatisfied
I didn't like
  • Bait-and-switch
#1064550
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I purchased the phone and received very quick delivery. When I inserted my Sim card, that I recently used on my iPhone 5, I was not able to connect to a cellular network I purchased the phone and received very quick delivery. When I inserted my Sim card, that I...
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2.4
#1051102
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Beware. Extremely poor quality control, customer service, and can’t even get a refund right. Purchased 2 phones advertised as “Excellent Condition” and all I have to show for it is hours of wasted time, a missed deal on a new phone, scripted answers from customer...
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#1046048
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Gazelle Apple Laptop Trade-In Review

Gazelle
#1029679
3.0
Details
Bait and switch! Offered $212 for a MacBook Air. Sent it in and got an email saying it has a dent in it, so they lowered offer to $188. I asked them to send it back. There is no dent! Also, it came back with the freshly installed OS wiped and no AC adapter or power cord. I've called and called but can't get an answer. I've emailed them with no response. Gazelle sucks!
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Delivery Service Review

Gazelle
#1007266
2.3
Details
Can I do anything if I payed payed for payed for next day delivery and they told me that that it would not be here till the 3rd fay?
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
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Gazelle Apple Cell Phone Trade-In Review

Gazelle
#1002133
1.0
Details
I've submitted 3 phones: 2 were recycled because thy claim I didn't respond to their email (which I never received); a third has been pending for 2 weeks. I find their system to be larcenous.
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Diversity of Products or Services
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Warranty
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Gazelle Lg Electronics Cell Phone Trade-In Review

Gazelle
#995719
1.0
Details
Wow, they quoted me $35 for my Nexus 5. Didn't want to go through the hassle of selling on Craigslist, so I sent in my phone. Perfect condition, no scratches. After their "review" they said my phone is only worth $5 due to a broken touchscreen. Absolutely ridiculous. How is this company still operating? Total scam.
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Advertised vs Delivered
Paid extra for an iPhone in "excellent " condition ; birthday present for my husband. It worked for about two weeks when he started having trouble with it shutting down. Called Gazelle and they had him do a couple of things to it...said it had to do with the update not...
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1.6
#1025188
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I bought an iphone 6 plus online today. A couple of hours after completing the transaction, I received an email from Gazelle indicating that the status of my order is now "Cancelled". However, my PayPal account shows the amount debited and there is no reversal. I have...
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1.0
#1020907
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Never received an estimate for my phone, when i got ahold of customer service, it was reviewed to be broken, cracked and badly damaged, which it was not. Is there a point to ask for my phone back, it can't possibly be the phone I sent. I should have taken down the...
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2.1
#1004305
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I bought a used iPad mini for daughter from Gazelle this Christmas. About a week ago it completely stopped working. Took it to a repair shop and there is no fixing it, the power chip is fried because of the non-Apple charger they sent with it. I wrote them, received an...
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1.3
#1001326
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Sent my Galaxy 5 in excellent condition, was told it was really a Galaxy 3 and scratched and chipped. I wrote an angry reply and got a "re evaluation " and full price. Sent my old Galaxy 6 with 128 gb and was told it was only 32 gb. Ripoff. I took pictures of my phone...
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1.0
#997586
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Their email said that if I chose an Amazon gift card, payment was immediate when they recived and verified my device. They received and verified it. They said payment would come in 3-5 days. It has been over a week. I sent an inquiry. They sent a robo-response...
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I didn't like
  • Failure to fulfill contract
#994439
Reply to reviews
I never had a problem with Gazelle before. I deposited the check from Gazelle ($80.00) and a week later my bank send me a notice of insufficient funds and a bank charge of $12.00 for the returned check. So It actually cost me $12 to give my phone away. I have yet to...
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Anonymous
jeff pearl

just happened to me. In Illinois after 30 days I can take them to small claims court.

Anonymous
Anonymous

The same just happened to me. I also got hit with a $12 fee so now i'm out an Iphone 6 which was worth $160 according to Gazelle and a new bank fee. I was surprised since I ...

#993529
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