Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I ordered a Verizon Iphone 6s plus. They sent me a GSM unlocked phone that will not work on verizon.

We used the affirm payment plan to check out. So... if we return the phone and order another verizon phone, we won't be approved to make payments on a second phone. This was their mistake and they should fix this.

How can they not do an exchange when the product they sent me is the absolute wrong item?

I feel like the Verizon version is in higher demand with fewer to go around, so they send the unlocked ones out to those they think have less flexibility in payment methods to try to force them to keep the less desirable model. Now my daughter has to decide between having a quality phone, and having quality service despite our having ordered the correct one.

Product or Service Mentioned: Apple Iphone 6s Plus Cell Phone.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Deliver product or service ordered.

I liked: Very dissatisfied.

I didn't like: Bait-and-switch.

Company wrote 0 private or public responses to the review from Jun 21, 2017.
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