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Exchange, Refund and Cancellation Policy
Product or Service Quality

I purchased a new Iphone 8 from Verizon and refused their trade in offer of $90 for my Iphone 6+ because I had received an offer price from Gazelle of $120. When Gazelle received the phone, they dropped their price to $75 claiming the phone was an unlocked phone rather than a Verizon phone ( I had purchased the phone new from Verizon 3 years ago) and claiming it had "scratches".

The phone had been in an otter case and had a screen protector since new and is unscratched and looks new!

Do not try to sell your phone to Gazelle. They will not honor the fair price they quote you initially, and you will left to decide whether to try to get your phone back or accept their reduced and non-competitive offer.

Reason of review: Problems with payment.

Monetary Loss: $55.

Preferred solution: Full refund.

I didn't like: Bait and switch.

Company wrote 0 private or public responses to the review from Sep 14.
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