Gazelle - They offered $200, I sent a perfect iPhone and then got an email that the back was cracked

68 of 110 Gazelle reviews

I got an offer of $200 for my iPhone 5. I accepted the offer and sent them a perfect phone. Today they emailed me that upon inspection the back of the phone was cracked and dropped the offer to $70! WHAT?!!

I sent a perfect phone. I had to go online chat and send these same pix along with the serial number. They say they will get back in two business days. This company is a total ripoff and I feel scammed. How do they get away with this????

Think twice. Take it to best buy or any other competition.

This review is a subjective opinion of a user.
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More Review Details

Warranty
Website
Diversity of Products or Services
Product or Service Quality

Reason of review:
liars
Preferred solution:
Full refund
Monetary loss:
$200
Product or service
Iphone 5 Sale
Review category
Auctions and Internet Stores
review #538652

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Helpful? 21 Yes 21 0 No 0
Had the same issue 15 Yes 15
68 of 110 Gazelle reviews
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smokepetfree

Nov 30 #1247894 Inkster, Michigan, United States

In my situation, an evaluator was checking 2 phones at the same time and mixed up the condition. They're only supposed to check one device at a time. Did you put enough cushioning in the box when you shipped it to them? Cracks could happen, though scratches wouldn't of. That indicates there was very likely a mix-up. Ask that they prioritize your re-evaluation. Dan Brummert (Senior Manager) was willing to look at my device personally and found it was flawless just as I had stated. I got the full value for my phone. THOUGH WATCH, Gazelle's payment system has errors and you might get the lower value ($70) at first. Then you'll have to contact them again to make it right. That happened to me and other people (I read on reviews). Even as far back as October.

0 0 Reply
smokepetfree

Nov 30 #1247892 Inkster, Michigan, United States

This happened to me a few days ago (with my Samsung Galaxy Edge S6). My problem got resolved because I contacted these two people: Senior Manager of Electronics Processing, Dan Brummert (DBrummert@__________) ... Though Jake Dennehy from Gazelle Customer Care was helpful also (JDennehy@__________). It's too bad we have to bother higher ups to get results. Fill in the blanks with 'gazelle' dot com :)

0 0 Reply
Nlpope

Oct 30 #1233820

Tell them the deals off & to send your phone back to you

1 0 Reply
Anonymous

Jun 22, 2015 #998357 New York, New York, United States

Someone needs to take legal action against Metro PCS to put a stop to the financial abuses against customers .

2 2 Reply
tochiandcoral

Dec 11, 2014 #914417 Toronto, Ontario, Canada

Not surprised! Go with android next time! Apple is a scam - feel sorry for all the people brainwashed (as I once was).

3 11 Reply
Anonymous

Dec 16, 2014 #916991

This is a review about Gazelle, not Apple or the iPhone. Are you f0cking r3tarded?

15 5 Reply
Anonymous

May 15, 2015 #984760

no, but you are!

2 9 Reply
stupid me

Sep 27, 2014 #876028

They just emailed me and told me the phone I sent them was a 'lost' or 'stolen' phone! I bought it on ebay. But Verizon activated it! Wouldn't they have known?

5 0 Reply
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