Ordered iPhone 6+ 8/1/17 Received 8/5 Gave to wife for b day Tuesday 8/15 Phone was unresponsive to touch commands and white flashing band across top Called to return item Friday 8/17 given a RO# Mailed Returned iPhone Monday 9 am with provided ship label in original box tracking showed received Friday 8/25 at 10 am No refund issued yet as of Monday 1:30 pm -called (on hold for 10 minutes) to ask when I may expect refund. Given run around and told maybe tomorrow and to call back then to check status? HORRIBLE CUSTOMER SERVICE Oh and I actually want to purchase another iPhone from them and they still can't get the refund out so I can make the purchase and they don't exchange for another phone Pissed off
Product or Service Mentioned: Gazelle Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.