Purchased iPhone 6 Plus on 8/1/17 It was defective - white flashing band at top of screen and unresponsive to touch commands. So I called and got RO 8/18/17 and returned it.
They sent receipt of returned phone 8/25 That was their last communication despite my 2 phone calls to see where my refund was Never got my $450 refund as of 8/30 I have called and got run around and now nearly a week later no response at all ---pissed. Called PayPal to make a claim. Too bad cause I would have just bought another from Gazelle but now I think they suck BTW they don't allow you to just have another phone shipped I asked while asking where my refund was. They also tried to tell me that they were unable to send the refund back to PayPal I said there was no problems whatsoever with my PayPal account and that I've had it for many years and it has worked flawlessly.
I even check with PayPal to see if gazelle had tried to make a refund. PayPal said absolutely not when I told gazelleo that PayPal said no attempt to send refund was made they said oh maybe the problem is on our end. They said they would have a supervisor call me back in an hour to get this refund 2 days later no return call no email no refund no nothing.
I have filed a claim with PayPal and gazelle still has not responded. HORRIBLE SERVICE
Product or Service Mentioned: Gazelle Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Full refund.
I didn't like: Returned item where is my refund.