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I purchased a iPhone 5s a couple months ago from Gazelle. Then all of a sudden 6 days ago I had no service. I called my carrier and they told me that my phone was blocked because of an outstanding balance. I asked how I could have an outstanding balance when I bought the phone from Gazelle not a carrier.

So I called Gazelle and they told my my only option was to return the phone. I asked if they could just exchange my old phone with an exact model. They then told me my only option was to get a refund for my old phone, and purchase a new phone. I would get a refund for my old phone. It has been almost a week and I still do not have my refund. NOR do I have the new phone I purchased yet either. It is almost a week already without a phone.

THIS IS THEE WORST POLICY I HAVE EVER SEEN WITH A RETAILER,

I WILL NEVER EVER USE GAZELLE EVER AGAIN.

I GIVE GAZELLE A NEGATIVE 10 AS A RATING.

THEY SUCK!!!!!!!

Review about: Gazelle Apple Cell Phone Trade-in.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Price reduction.

I didn't like: I was lied to 3 times.

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